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Frequently Asked Questions
What's your response time? â–¼
We aim to respond to all inquiries within 24 hours. For urgent matters, use our live chat feature available 24/7.
Do you have a physical office? â–¼
We operate virtually to better serve our global community. However, you can reach our team anytime via email, chat, or phone.
What languages do you support? â–¼
Our support team speaks English, Spanish, French, German, and Italian. Other languages are supported with translation services.
How do I report a safety issue? â–¼
For safety concerns, please contact our trust and safety team immediately via live chat, email, or phone. We take all safety matters seriously.